Your Privacy Our Top Priority

01 Introduction

Welcome to goal live. We know that sharing your personal information on an online gaming platform raises a lot of questions — where does my data go? Who can see it? Is it safe? This Privacy Policy is here to answer those questions directly.

Goal live is an online gaming platform built specifically for players in Bangladesh. We believe trust and transparency are the foundation of a great gaming experience — which is why our Privacy Policy is written in plain, simple language that every user can understand.

This policy applies to the goal live website, mobile app, and all related services. By using goal live, you are considered to have agreed to this Privacy Policy.

02 What Data We Collect

Goal live only collects the information needed to run our service smoothly and give you the best experience. We may collect three types of data:

No additional data beyond the above is collected. If any optional information is requested during registration, you are free to skip it without affecting your access to our services.

03 Purpose of Data Use

Goal live uses your information for the following purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Transaction Processing: To process deposits and withdrawals and maintain transaction history.
• Customer Support: To resolve your questions, complaints, or issues quickly.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To detect unusual gaming patterns and provide you with timely support.
• Platform Improvement: To analyze user experience and improve service quality.
• Legal Obligations: To comply with applicable laws and regulatory authority directives.

04 Cookies & Tracking Technologies

The goal live website and app use cookies and similar technologies to improve your browsing experience and keep the site functioning properly.

• Essential Cookies: Maintaining login sessions and security tokens — the site cannot function properly without these.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the site are used most — all data is anonymized.

You can manage or block cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

05 Data Sharing & Disclosure

Goal live never sells your personal data. However, limited information may be shared in certain circumstances:

• Payment Processor: Only the necessary information to process transactions via bKash, Nagad, or Rocket.
• Game Provider: Minimal session data required to operate games — no personal identification involved.
• Legal Authorities: If required by a court order or government directive, data will be disclosed in compliance with the law.
• Security Investigation: To assist in the investigation of fraud or cybercrime.

06 Data Retention Period

Goal live does not retain data longer than necessary. Here are our general guidelines:

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records may be retained for up to 5 years after account closure due to legal obligations.
• Log files and technical data are generally deleted after 90 days.
• Customer support conversations may be retained for up to 1 year.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

07 Your Data Rights

You have full control over your data on goal live. See your key rights below:

To exercise any of these rights, please contact our support team. We aim to respond within 72 hours.

08 Data Security Measures

Goal live follows the highest industry standards to keep your data secure. Here is what our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security to protect access to your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Periodically reviewed by third-party experts.
• Staff Training: All staff are trained in data handling and bound by confidentiality agreements.
• Incident Response: In the event of a data breach, you will be notified within 72 hours.

09 Children's Privacy

Goal live is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

If a minor has accidentally created an account and we become aware of it, that account and all associated data will be deleted immediately.

10 Policy Changes

Goal live reserves the right to update this Privacy Policy. For any significant changes, we will:

• We will update the "Last Updated" date at the top of the page.
• We will notify you via your registered email or in-app notification.
• Re-consent may be required for major changes.

Continued use of Goal Live after any changes will be considered acceptance of the updated policy. We recommend checking this page from time to time to stay informed.

11 Contact Us

For any privacy-related questions, requests, or complaints, please reach out to our dedicated team. We typically respond within 24–72 hours.